Privacy Policy

Data collection and traffic analysis of non-personal information

At BonusBridge77, our foremost objective is to provide a user-friendly website that is easily accessible online. Typically, you can navigate through the website without the need to disclose personal information.

During your browsing session on the site, aside from information such as your operating system, IP (Internet Protocol) address, browser type, viewed pages, utilised keywords and the timestamp of your visits, we do not collect any personally identifiable information from you.

This information alone does not allow for your specific identification, as its sole purpose is to facilitate website traffic analysis. Furthermore, we uphold the strict anonymity of this data while employing it to enhance the overall visitor experience.

Personally identifiable information

In order to avail yourself of additional services such as subscribing to newsletters, receiving email alerts, initiating dispute resolutions, contacting customer care and similar functionalities, we may request additional information from you.

This information could include:

• Full Name
• Address
• Email Address
• Phone Number
• Social media account details and other pertinent information

Please note that the information you provide is accessible solely to authorised personnel  at BonusBridge77 which is stored in a secure location. We undertake not to disclose, rent or sell this information to any external entities.

How we may use the data you provide

At BonusBridge77, we handle the information you provide regarding concerns with the utmost care and discretion. While there are various potential applications for this information, we strictly utilise it solely for the purpose of addressing and resolving your complaints.

We deeply value the trust our customers place in us, and we consider it our responsibility to safeguard the privacy of their information. For instance, in cases where disputes arise regarding specific aspects discussed between the customer and the operator, we may refer to the details shared by the customer.

Likewise, information such as email addresses or usernames may be utilised for various purposes, including but not limited to account identification, providing updates on complaint status or even for marketing purposes, based on your preferences.

Furthermore, your account statements and payment information represent crucial data that may be employed primarily to effectively resolve any disputes pertaining to payment matters in specific situations.

Lawfully managing information 

The information obtained from customers through this website, specifically through their complaints, is the exclusive property of BonusBridge77. 

Furthermore, we solely collect and have access to data voluntarily shared by clients through email or other direct contact methods. Under no circumstances do we offer this information for sale or rental to any party. The information you provide will be used solely for the purpose of responding to and addressing your inquiries.

We adhere to a legally validated approach when processing your information. While providing our services, there may be instances where it becomes necessary to disclose personal information to third parties.

Here is a summarised overview of such situations:

• When a user explicitly provides consent for the utilisation of their personal data for a particular purpose.
• It is of utmost importance to acknowledge that you retain the right to withdraw your consent at any time. In the event that you wish to do so, the complaint will promptly be labelled as “Resolved” or “Found for the Casino.”
• In cases where the processing of data is necessary to fulfil an agreement, a contract will be created.
• Even in such circumstances, it is imperative to obtain the customer’s explicit authorization to share or discuss pertinent information with relevant third parties, if required, in order to lawfully facilitate the complaint resolution process.

Ways you can control and access your information

All personal information shared with us through complaints and other communication channels is retained in our records for a maximum period of five years, after which it is automatically and securely destroyed.

As our valued client, you have the liberty to contact us via the provided phone number or email address, enabling you to:

• Obtain access to the specific details of the information we possess about you.
• Update or modify any information or data we have on record pertaining to you.
• Exercise your right to have your information removed from our records.
• We encourage you to express any concerns you may have regarding the usage of the data and information you have provided us. 

Addressing the misuse of data

We prioritise the protection of consumer interests by actively addressing data misuse concerns.

In order to ensure the safe and secure use of data, we implement the following measures: